Contact Us | FAQ'S & Store Policies
Please read our FAQ and store policies before placing an order or contacting us. You may find your answer here! If not, please reach out to us! We are here to help! ♡
WHEN DO YOU SHIP ORDERS OUT?
HOW MUCH IS SHIPPING?
I RECEIVED AN EMAIL THAT MY ORDER HAS SHIPPED BUT TRACKING HASN'T UPDATED?
WHEN WILL YOU RESTOCK ______ ?
ARE YOUR PRODUCTS VEGAN AND CRUELTY FREE?
WHERE ARE YOUR INGREDIENTS FROM?
DO YOUR CANDLES BURN CLEAN AND ARE YOUR SCENT THROWS STRONG?
Yes our candles burn clean! See black soot around your jar? Problem is you're either not trimming your wick before each burn or letting it burn too long (4 hours or more!) It is important to trim your wick around 1/4" for a clean and longer (yes this will get the most life out of your candle as well!) burn!
Why is my candle turning yellow?
This is a natural reaction of soy wax. When a fragrance oil contains a high content of vanillin or may have citrus, or patchouli, the wax in result will naturally have a slight discoloration. It can also mean that the candle has discolored if it has been exposed to the sun/UV light. It is simply cosmetic and won't affect the performance of the candle.
LOST OR STOLEN PACKAGES
Lunar Light Co. is not responsible for lost, stolen packages, or any errors made by the USPS. In this case, we suggest filing a complaint with your local USPS and if you suspect your package was stolen, it is best to contact the police and file a report.
RETURNS & EXCHANGES
Due to the nature of our products, we only offer refunds/exchanges for damaged products.
DAMAGED PRODUCTS FOR REFUND/EXCHANGE- If you have received your package and find that your products are damaged,
1. please send us clear photos of the damaged product(s) -- (the more photos the better!) next to the tracking label with both addresses visible with the box to email@example.com.
2. Don't dispose of the contents of the box, simply tape it back up and contact us. At this time, USPS has made insurance claims impossible to claim. We will send you over a return label to print out and tape to the box to send back to us. (USPS makes the seller present the damaged items to the post office so they can inspect it.)
3. We will then offer a refund for the items or replacement for the broken item(s). Refund - If you choose refund, please note the refund amount will be for the item cost only, NOT the shipping charge.
INTERNATIONAL ORDERS & CUSTOM FEES
Customers are responsible for the custom fees and taxes. We have no knowledge or control of these taxes or fees.
We no longer can combine orders/refund extra shipping. During the shipping process, it can get confusing when we have an influx of orders at any given time. We recommend you double check your order before placing it. If there is something you want that is out of stock, reach out to us at firstname.lastname@example.org and we can give you info when you can expect it to be restocked.